What is the difference between call center and customer service? The main difference between a call center and a customer service is that they address different issues. A call center is designed to handle customer concerns and provide customer support. While customer service is designed to offer IT or technical support.What is customer contact center? A contact center -- also referred to as a customer interaction center or e-contact center -- is a central point from which all customer contacts are managed. Download this free guide.What is a contact center? A contact center is a central point in a company where different types of client contacts, such as telephone calls, faxes, emails and other types of correspondence are handled.
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