How do i contact helix customer care? Email: [email protected] Web: Fill out our Online Web Form Our phones are available Monday through Friday from 7:00 AM to 4:00 PM PST. Customer Care will respond to online/email inquiries within 1 to 2 business days.How can helhelix support you? Helix multi-lingual customer service support staff are available by phone, email, or live chat and will answer any inquiries you have in a timely and efficient manner, while following proper escalation protocols to ensure first call resolutions. No matter where you are, we’ll adjust our schedule to suit your time zone.Whats new with helix mattresses? Summer 2021 Updates: Helix is still reporting extended production times due to health measures, but most customers describe timely shipments and very responsive customer service. Recent customers mostly like their Helix with some rare mentions of softer mattresses than expected.Is helix a good brand? Helix is one of the most innovative companies in the mattress-in-a-box movement. As a leader during the industry disruption in the late 2010s, they started by offering customized mattresses based on their high-tech sleep quiz, being one of the first to provide tailored firmnesses based on body type.
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