What is salesforce premier support? Salesforce Premier Support or Salesforce Premier Success Support is specialized assistance provided by Salesforce to its users. It takes the basic Salesforce support a notch higher, making sure that all problems faced by the users are solved in a personalized manner.How do i contact salesforce tech support? You can call Salesforce tech support during local business hours, five days a week. The phone numbers are listed in the Help & Training portal. Just click the “Contact Support” link to access the phone numbers.How often is the salesforce premier success catalog updated? Salesforce.com has 3 releases per year, and the Premier Success online catalog is updated regularly to reflect these changes. Consider including Premier introductory course titles into your training plan as a prerequisite for more formalized training.How long does it take to get technical support from salesforce? If those articles don’t answer your question, and you still need to submit the case, click “Submit” and salesforce.com technical support will respond via email within 2 business days. Once you submit a case through the Help and Training portal, salesforce.com uses what they call skills-based routing to ensure cases go to the right experts.
Designated Contacts should have sufficient knowledge of Salesforce and your organization's environment to work with Salesforce Support and Premier Services. DCs are typically business stakeholders such as Salesforce Administrators, IT contacts and Subject Matter Experts. Designated Contact Permissions View, edit and Escalate a case to Technical ...
24/7 Technical Support. Our Support Engineers are on call 24 hours a day, 7 days a week, including holidays and weekends. And if you need expert help on a critical issue in a specific area, our response time can be as fast as one hour. Also, our Developer Support team can review and troubleshoot your code to fix or avoid problems.
Chat with Support (Premier only) 1. To chat with Salesforce Support, navigate to the 'Support & Services' tile and click Support & Services. 2. Under Contact Support, click Start a Chat. 3. On the Chat popup window, you need to ...
6.3.4. Efforts to Correct the Software: Pursuant to paragraph 9 of this Premier Support Plan, S-Docs Inc. will make commercially reasonable efforts to correct bugs or other errors in the Software Product. 6.4. Troubleshooting Salesforce configurations that are used in connection with S-Docs. This could include custom Salesforce Apex
How to use Premier Support plan? What are the benefits? I think my organization has premier support plan but we do not know more about its usages and advantages over the general plan. Nov 20, 2019, 11:34 PM. 0 likes. 1 answer. Share Show menu. Nov 20, 2019, 11:34 PM