Quick Asked: Veeam Support Ticket?
Last update: 27 Apr, 2024 
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How do i contact veeam customer support? Get support. If you have any problems, please contact Veeam Support either by submitting a ticket or a phone call. Phone Support. Federal Government Customer Support: (240) 399-5082. License Management.What languages are available for technical support for veeam? Veeam is pleased to offer first-level technical support services in the following languages for Veeam Backup & Replication™ and in English only for all other products during normal business hours (8 a.m. to 6 p.m. customer local time). After customer business hours, all first-level support is in English only.How do i change the case administrator for a veeam account? Case Administrator must be assigned by License Administrator Veeam Support is not able to change or create the Case Administrators for an account. This action can only be performed by the License Administrator for a given Support ID. Below are the most commonly asked questions.How do i create a support case for veeam endpoint backup? Note: In order to create a support case for Veeam Endpoint Backup, open the application and choose "Support" tab. In order to open a new case you must be designated as a Case Administrator.
Listing Results Veeam Support Ticket? Question Answers
Rant: Veeam's new phone support policy sucks : sysadmin
Rant: Veeam's new phone support policy sucks. As you probably know by now, Veeam no longer allows you to call and speak with a human directly for technical or licensing issues. You have to open a case through their web portal first before you are deemed worthy of their time and presence. They will only accept calls if you have an open case number.
Veeam Support: please read the info that we give in our
Veeam Support: please read the info that we give in our dad-gumm Support Cases. Like the title says: if your hiring process is unable to exclude people without such a fundamental skill as reading notes in a support ticket, then please, plllease, PLEASE train them. For multiple Cases over the ≈3 years we've used your software, the Reps ask for
Feedback on Veeam technical support Veeam R&D Forums
Andrew, I am sorry, but I have just checked your support contract and you have STANDARD support only, and not Premium. Response times depend on your level of support and ticket severity (your last ticket was opened with severity 3), and are documented in our support policy.For example, because Standard support is only provided during business ...
KB2836: Support Partners Case Management Veeam Software
800-691-1991 A new feature on the ProPartner Portal allows all registered users of your organization to submit and manage Veeam support tickets on behalf of your customers. Previously, with Case Administrator feat 1-800-691-1991 9am - 8pm ET Contact SalesDownloadsSupportForums EN Localized Websites Resource Pages 中文（繁體） ...
Unable to Raise a Support Ticket Veeam R&D Forums
Making a phone call these days is frustrating. With remote call centres and phone queues it's a painful thought. I'll do it as a last resort. EDIT: Company has come back and said I should be able to make a support ticket with my registered account. Still unable to create a support ticket with my registered account.
KB2211: Case administrators management Veeam ...
Customers can now assign individuals who can manage support tickets on behalf of their company – Case Administrators. By adding a Case Administrator, you invite an employee of your company, a reseller, or a third-party contractor to join you in managing your cases with the Veeam ® Support Team. Please note that Case Administrators can open
Veeam Support : Veeam
Has Veeam support always been slow or is this new? I've only been a Veeam user for about a year and every ticket I've submitted will get a triage type response within 12 hours asking me for info that I already provided in the original ticket and then I ...
Veeam backup software ThomasKrenn.AG
The Veeam Essentials Bundle includes two socket licenses for Veeam Backup & Replication + Veeam One. Up to three Veeam Essentials Bundles can be combined per company. Veeam Essentials Bundle. 0. Pcs. Veeam Backup Essentials Standard for VMware/ Hyper-V for 2 sockets incl. 12 months of support (CH) 957,00.
Is it me or is Veeam Support hot garbage now? : sysadmin
The common "contact support/open a ticket" on the Veeam forums is basically the equivalent of "Nvm, fixed it" in terms of helpfulness. At the very least, a thread with a known ticket number should have some sort of resolution notes or something attached to it once the ticket is closed. Just that alone would prevent many of the incoming calls.
Connecting to Veeam Service Provider BrightGauge Support
We now have a connection to the Veeam Service Provider Console (formerly Veeam Availability Console) API as a featured integration within BrightGauge so you can create dashboards and reports. Here is a quick document to help you get set up with BrightGauge and Veeam. Note: The Veeam integration currently does not support Reseller setups.
[SOLVED] Veeam Support Response Time Spiceworks
I am just wondering if anyone has a direct support number for Veeam Australia. I logged a ticket with them on the 14th Dec at a Severity 3 (12 business hours) and still have not yet to get a response. I have even requested an update and still to no avail have i got a answer.
Support on behalf of a customer Veeam R&D Forums
Re: Support on behalf of a customer. The license (file) has the email address of the license administrator included, so you/the customer could reset the password of this account. If the email address isn't available the customer could create an additional account with the same email domain. The new account should be able to access the existing