How do i contact the respondus help center? The Respondus Lockdown Browser has a built-in Help Center that can help troubleshoot issues. If you need further assistance, contact the Help Desk . It is recommended to call or use live chat during support hours. Additional information about cheating and test tampering may be found in the Wilmington University Code of Conduct.What features does respondus have to offer? For a full list of features see LockDown Browser . For technical assistance, go the the Respondus Technical Support page at https://web.respondus.com/support/ to Open a Support Ticket. Exam Proctoring - Monitor, by Respondus. Monitor provided automated exam proctoring and enables students to take assessments within Blackboard.Is the live chat support service for respondus monitor available? Monitoring – The Live Chat support service for Respondus Monitor is back operational, we will actively monitor the issue. Investigating – The Live Chat support service for Respondus Monitor is currently unavailable due to a problem with our technology provider. Updates can be found on this pageWhat is resolved in respondus monitor? Resolved – Between the approximate times of 3am to 7:45am PST (10:00 and 14:45 UTC), one of the Respondus Monitor media servers was failing to accept new streams. Students who retried their attempt were able to start their sessions. This issue is resolved.
Ticket-Based Support. Ticket-based support is available if you encounter an issue that cannot be resolved with the Knowledge Base or the in-application help systems. Respondus staff members generally respond to tickets within 24 hours, excluding weekends and U.S. holidays. Open a Support Ticket.