Do polycom call centers offer technical support? Effective November 3, 2008, Polycom Call Centers will offer Video and Network product technical support only to Resellers and Customers with active service contracts or product warrantees. For Resellers and Customers without current support contracts or coverage by a valid warranty, please see right hand Resources section for detailsHow do i obtain a serial number for my polycom product? You must first register your Polycom product online before the serial number is available against a Service Request. Our Technical Support Team will review your request and open an RMA on your behalf, if required. Support on out of warranty or out of contract products and issues may be charged.How do i add a contact to the polycom vvx410? For this blog, we will use the Polycom VVX410 as an example. The first step for adding a contact to the VVX 410 is to select Directories from the Home Menu. After that, you will then select Contact Directory and press Add. Once you are in the Add Contact screen, you are then able to enter all of your contact’s information.How do i manually provision a polycom phone? To manually provision a Polycom phone using the phone's web GUI. Before You Begin! Make sure the phone is on a supported firmware version. VVX phones on firmware lower than 4.1.6, and SoundPoint IP phones on firmware lower than 4.0.8 will not come online and will display Line Unregistered when provisioned to 8x8.
From the contact’s information screen, press Edit. From the Edit Contacts screen, use the up and down arrow keys to select Auto Reject, and select Enabled, and then press Save. And, POOF! From now on, every time that contact calls your Polycom VVX300, the call will automatically go to Voicemail.