What is a named support contact for imprivata customer support? “Named Support Contact(s)” for Imprivata Customer Support shall mean a current Customer employee(s) or designee(s), registered as a user on the Imprivata Support and Learning Center. The Named Support Contact shall be responsible for the administration and ongoing maintenance during any Imprivata implementation.What is imimprivatas maintenance and support policy? Imprivata shall provide support services to customers who are current with Maintenance and Support if Imprivata is also providing equivalent support services to other similarly-situated customers.How do i get help with an imprivata mobile application? If you are a clinician or end-user of Imprivata products seeking assistance with an Imprivata mobile application, please follow your organization's standard technology support process. Your IT team can then work with Imprivata should your request require changes to the application.What is imprivata id and how does it work? For remote network access, Imprivata ID enables fast, convenient push notifications. Users receive a notification on their mobile phone asking them to verify their identity. The user simply swipes the notification from the lock screen of their device and taps “Approve,” and the second factor of authentication is complete.
Professional services Ready when you are. When it comes to professional services, Imprivata is a standout. We provide deep understanding of technology and clinical workflow, thanks to our experience working with over 1,000 healthcare organizations.