How do i contact helix customer care? Email: [email protected] Web: Fill out our Online Web Form Our phones are available Monday through Friday from 7:00 AM to 4:00 PM PST. Customer Care will respond to online/email inquiries within 1 to 2 business days.How do i contact bmc helix control m? You can contact us via web, phone, or email for issues 24x7. Gain immediate access to solutions through the BMC Community, our Knowledge Base (login required), technical webinars, and the signature video series Connect with BMC Helix Control-M.What can helhelix do for you? Helix provides the infrastructure and services to help you carry out population-scale genomic screening and research initiatives, including one of the world's largest CLIA / CAP next-generation sequencing labs. Together, we can drive earlier identification of at-risk inpiduals and accelerate innovative research efforts.What is the helix laboratory? The Helix Laboratory is a high-complexity, CLIA-certified, CAP-accredited facility. Helix’s extraction platform uses reprogrammable Hamilton STAR liquid handling robotics and has full redundancy. Helix is also exploring extraction-free workflows which will enable higher throughput.