1Solve simple customer concerns. A core responsibility of customer service is answering any simple issues that a customer may have. Customer service provides reactive support and is the one to respond when an issue suddenly pops up. Customer service acts as the frontline of defense and takes care of as many issues as possible.
5 Fundamental Do’s of Customer Service. 1. Respect your customer. Any relationship, be it a personal or a business one, starts with respect. As Dale Carnegie stated, one of the key principles for building relationships is to make the other person feel important, and do it sincerely. Customer service is all about making customers feel valuable
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The duties of Customer Service personnel may vary depending on the organization, but generally, include enthusiastic, welcoming multitasking. Ideal Customer Service candidates are technologically proficient and have experience with customer service, strong written skills, and phone-based professionalism.