Quick Asked: What Do Customer Service Reps Do?

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Last update: 04 May, 2024 368 Views

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10 Phrases Customer Service Reps Should Never Use

Employees must understand that they represent the entire company when a customer calls and behave accordingly. Companies need to be willing to make exceptions; better yet, empower your customer service reps to make those exceptions. 7. “I don’t know.” This really doesn't help the customer and doesn't portray the employee as knowledgeable.

The Most Common Customer Service Roles (Updated)

Here are some of the most popular customer service roles and how they are supposed to be differentiated: 1. Customer service representative. Customer service reps answer customers’ questions concerning a company’s products/services, policies, and procedures. In addition, they resolve issues, take orders, handle returns, respond to

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