However, on situations wherein the customer/client insists or request for the direct hotel confirmation number, you would need to contact the hotel / DMC to get this. Once you receive this information, you can document in the Notes field - to ensure that all other users will have access to this and won't need to contact the hotel / DMC again
However, if you would need to contact the customer, it would be best to use the contact information you have in Freshdesk. On the Top Left of the Full Booking Summary, it will give you to specific booking information, such as: 1. Booking Reference Number. 2.. Itinerary Number - Clicking on this will bring you back to the short booking summary. 3.
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FASTPAY supplier guide Print. In the attached you can find a guide on how to use FastPayHotels customer service portal which explains how to open a ticket, request the Hotel Confirmation Number (HCN) and the Special Requests. Also, at the end you have a list with all the contact numbers. FPH Contact Sema is the author of this solution article.