How do i contact turo about an insurance claim? If you’re from an insurance carrier, include your claim number and the Turo claim number in the email subject line. US claim – Email [email protected]. Allow up to two business days for a response. Make sure your questions or issues are claims related only.What is the phone number for turo customer service? Turo Customer Service Phone Numbers United States: 415-965-4525 This is the general support number and the toll-free number for US callers that’s available 24/7. Callers outside the US may pay their carrier’s standard rates.Do i need insurance to use turo? If you’ve chosen to provide your own commercial insurance and waive a protection plan offered on Turo, any damage to your vehicle or liability to a third party during a trip would only be covered by your own applicable commercial policy. You’ll need to file any claim with your own insurance provider.How does turo handle car damage claims? The guest or host can have Turo manage the damage claim. In this situation, a claims specialist will contact the host within a day. Turo will send the renter a breakdown of damages to the vehicle and the cost of repairs after the assessment. Charges for the balance of the repairs go to a credit card for the remaining balance.