Quick Asked: Tone In Customer Service Calls?

Last update: 27 Apr, 2024 116 Views

How to use tone of voice in customer service? Since it is known that there are no facial expressions in customer service, tone of voice is the only voice. So make sure you use it right by training your team on how to fulfill the needs of a customer and deliver an excellent customer experience.

How important is the tone of a phone call? After all, the entire outcome of the call could rest on the demeanor and tone of the phone agent. While most agents can easily take a message and answer the caller’s questions; it is the tone they impart that can make the call a positive one for your customer.

Is your voice tone affecting your call center results? Voice coach Maria Pellicano says: “28 percent of call center voices sound strained, tired, and lack tonality.” That only leads to bad company results because it affects employee performance at work. Choosing the right tone of voice when offering customer support should be a high priority for your business.

What does your tone of voice say about you? In fact, almost the entire message you project to a customer over the phone is communicated through your tone of voice. For example: A monotone and flat voice says to the customer, “I’m bored and have absolutely no interest in what you’re talking about.” Slow speed and low pitch communicate the message, “I’m depressed and want to be left alone.”

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