Quick Asked: The Response Group Contact Us?
Last update: 25 Apr, 2024 
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What is a response group and how does it work? What is a Response Group? A response group is a feature that lets managers or server administrators route and queue incoming calls to groups of people, called agents, such as for a help desk or a customer service desk. When incoming calls are routed to your response group, and you are signed in as an agent, your phone will ring.How do i make calls on behalf of a response group? Calling on Behalf of a Response Group. Right click on a contact and select Call > For "Response Group Name” then click on the number you wish to call. NOTE: You can only make outgoing calls if the Response Group is anonymous.How do i contact response customer service? We are completely dedicated to your success. If there is something on your mind, please do not hesitate to let us know! Email: [email protected] Hours of Operation: Monday thru Friday, 8am - 5pm MSTHow do i assign response group agents with privacy mode enabled? When you assign users as response group agents, inform them that, if they have Privacy mode enabled, they need to search for "RGS Presence Watcher" contacts and add them to their Contacts list. Agents who have Privacy mode enabled, but who do not have "RGS Presence Watcher" in their Contacts list, cannot receive calls to the response group.
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Contact Us Merkle Find out how Merkle RMG can help you improve the speed, accuracy, efficiency, and security of your back end operations to ...
Lync Phone Edition for Polycom telephones doesn't play
Fixes an issue in which no Music-on-hold is played when you hold a response group call on a computer that has Lync Phone Edition for Polycom CX500, Polycom CX600 or Polycom CX3000 telephone connected.
Troubleshooting for response groups
Why is the response group marked as available, but nobody answers? Even if nobody from the group is available to take calls, a response group is always marked as available. Response groups typically have a voice-mail box that accepts the call. Why can’t I find the response group by typing its name in Lync 2010? The response group hasn’t
Andersen AFB celebrates OCD 70th Anniversary; building
Members participate during the 70th Anniversary of Operation Christmas Drop bundle build at Andersen Air Force Base, Guam, Dec. 3-4, 2021. OCD is the Department of Defense’s longest-running humanitarian aid and disaster relief training mission and provides, The Features page of Andersen Air Force Base
Blind transfer from an anonymous response group agent
A response group receives an incoming call in Microsoft Lync Server 2010. The workflow for the response group has the Enable agent anonymity option selected. An anonymous response group agent accepts the incoming call. The agent transfers the call to another response group. In this scenario, the call transfer fails.