When do i need to contact smarsh support? Smarsh Support can be reached by phone: Standard Support Hours: Monday - Friday, 5:00 AM - 5:00 PM Pacific Standard Time (excluding US Federal Holidays), with 24x7 Emergency On-Call Support for Severity Level 1 or Level 2 issues. For the fastest possible service, have your Service Account Number (SA) available when you contact Smarsh Support.Where are the offices of the company smarsh? Smarsh is a multinational "software as a service" (SaaS) company headquartered in Portland, Oregon, with nine offices worldwide including locations in, New York, Redwood City, California, Boston, Raleigh, North Carolina, London and Bangalore, India.When is the best time to call smarsh? Our standard phone support is available during local business hours Monday through Friday. Emergency phone support is available 24/7. Smarsh Support team experts work quickly and diligently to resolve your issues. Choose the support package that best suits your organization’s needs:How to become a smarsh customer success manager? Smarsh has a variety of professional services to suit your organization's needs. Contact your Customer Success Manager and craft a plan to realize the most benefits from your compliance and e-discovery solutions. Sign up for a Smarsh University certification exam and receive priority support with passing marks.
(B) Account # (SAN): Your Smarsh Service Account Number. We recommend you provide the SAN instead of the invoice number when contacting support about an invoice. Please note, this is also commonly referred to as your CID (Customer Identification Number). (C) Terms: Related to your payment terms. ‘Net 30’ indicates that payment is due 30
Monitor and protect your business: Archived content is preserved in a search-ready state, policy-checked, and available for quick access and review. With its advanced search, review, policy, reporting and administrative functionality, Smarsh delivers a robust solution for archiving your organization’s Constant Contact content.