How do i contact shein customer service? Shein Customer Service Phone Number (844) 802-2500, Email, Address Contact Shein customer service.How do i submit a ticket to shein? Submit a Ticket with SheIn Customer Support Log in to your account on SheIn and open the Contact Us section. If you want to submit a complaint, then you can simply click on “Submit a Ticket” and your query will be resolved in 24 hours. Other Customer Care NumbersWhat are the cons of buying from shein? Cons: Poor customer service, Cannot contact customer service, No customer service, No one to contact, Horrible customer service response Shein is an online retailer that sells a broad range of clothing and accessories.Does shein do refunds? Unfortunately, the reviews of Shein’s refund practices do not support following the mantra “practice what you preach.” Many reviews confirm our suspicion that although Shein advertises support is a click away, there are ongoing issues with sending back unwanted items and getting a refund for them.