What is csm in servicenow? ServiceNow Customer Service Management (CSM) is a relatively new application from ServiceNow. It was released on May 18, 2016, and is already gaining market share from its competitors. The ServiceNow Customer Service Management application enables you to provide service and support for your external customers.What are customer service management skills? Skills Required in Customer Service Manager. Customer service managers should have good interpersonal skills. Expert management skills help them in implementing proper administration. Having ability to multitask and make complete use of the available resources is also helpful for the customer service managers.What is customer support phone number? The customer support phone number of Simply Hired Contact is +1-408-400-4770, +1-408-400-4700 (Click phone number to call).What is customer service management strategy? Customer relationship management (CRM) refers to a strategy to better understand customers and their needs so that a company can have the best interactions possible with them. A CRM system involves using a computerized database to track information about a customer, such as his past purchases, his preferences and his contact details.