What is serengeti tracker now called? Serengeti Tracker is now Thomson Reuters Legal Tracker Official announcement made on April 18, 2016 Serengeti Tracker, the world’s most widely used and highest rated e-billing and matter management platform designed for corporate legal departments and law firms, has been renamed Thomson Reuters Legal Tracker.What is serengeti intelligence? Embedded within the Tracker platform, Serengeti Intelligence is the legal industry’s largest source of aggregated comparative data derived from billions of dollars of legal work fl owing annually through the Tracker platform, generated by more than 400 corporate law departments and 21,000 law offi ces globally.How do i contact the legal tracker support team? Current contact information for the Legal Tracker Support Team can be located on the Legal Tracker online Help pages. User questions that involve a request for consultation or recommendations for best practices may be handled by Customer’s assigned Client Relationship Manager responsible for account management.
Worst experience I have ever had with a company in my life. I work in a competiting company in customer service and I know it can be hard around the holidays, but this was absolutely ridiculous. I would attempt to contact them over a period of 4-5 days, sometimes multiple times a day and would get no response.