How do i contact sentsentara customer service? Sentara is here to help you with your billing questions. Please contact us at one of the numbers below to speak with a customer service representative. Our hours of operation are Monday–Friday, 8 a.m.- 4:30 p.m. You may contact us at 540-564-5866540-564-5866 or toll free at 888-389-1644888-389-1644.How do i contact sentara for questions about edi? Existing customers with questions about EDI (the 837 process) should email the EDI Team at [email protected]. EFT/ERA Enrollment Questions If you have questions about enrolling in EFT/ERA, please email [email protected]. How do i download the sentara mobile app? From your mobile device: text APP to 26320 for a link to download; or click here to download on the App Store (Apple devices) or click here to download on Google Play (Android devices). I forgot my password. How do I get a new one? Click here to reset your password. You can also visit Sentara.com and click "Forgot password?" in the login box.How do i reset my sentara or sentara mychart password? Click here to reset your password. You can also visit Sentara.com and click "Forgot password?" in the login box. You will be prompted to enter your Sentara or Sentara MyChart username. You will receive an email with a link to reset your password.