What is ruby lane? Read Customer Reviews Ruby Lane is a company that states its the world's largest marketplace for vintage products and antiques, saying that they are home to thousands of independent shops which showcase quality items. How Does Ruby Lane Work?Why buy from lovelove ruby lane? Love Ruby Lane because they are so professional and reputable. They constantly make improvements to the site and stay on top of issues such as collection of sales tax. Their customer service is the best. Ruby Lane has great communication and service to both buyers and sellers.What is ruby lanes return and refund policy? RubyLane.com says that all their shop owners agree to honor a Return and Refund Policy as long as the customer contacts them with their complaints within 3 days of receiving the item. You must contact the shop owner within three days, and they will contact you in return.Is ruby lanes customer service getting worse? Finally, recent seller reviews have turned sour, which indicates that Ruby Lane’s oft-maligned customer service may be getting even worse. Etsy sells much the same types of merchandise as Ruby Lane and has an advantageous commission structure, as well as twice the site traffic.