What does help desk support mean? Help desk support is a service that takes incoming phone calls or emails about technical problems that a person is encountering with a computer, a software program or a peripheral like a printer or scanner.What is a student help desk? Student Help Desk. The Southeastern Student Help Desk is a technical support service for students who are using the various computer systems at Southeastern. Around-the-clock telephone support as well as daytime and evening chat support are available to students that may be experiencing technical challenges.What is help desk it service? Service Desk vs Help Desk: Key Differences The concept of help desk was born of around 1980s, whereas the concept of service desk was evolved after the popularity of ITIL. Help Desk meant for helping end users in using IT services or components. ... The Help Desk provides end users a place to contact when they face specific IT issues. ... More items...What is help desk? What is a help desk?