What happened to reverbs customer service? Please feel free to reply to this email outreach if you have any further inquiries as we would be happy to assist. Since Etsy bought Reverb everything has gone downhill - massively. Reverb's customer service was based in the US and you could ring and get through to an English speaking and knowledgeable agent pretty fast.Should i use reverb or not? If you don't like sending gear for free, and receiving nothing in return, then avoid reverb. Cut and paste customer support lies, and is usually rude. Their system should be more automated, with regards to releasing payments, or shouldn't hold payments at all.How long do i have to contact reverb to return my purchase? All concerned buyers must contact Reverb within 7 days of receiving their purchase, or within 14 days of a failure to receive their purchase.Why is it so hard to sell gear on reverb? It's hard to make money selling your gear when 75% of the offers come from spam troll accounts who make an offer and never pay, knowing Reverb does nothing to enforce payment or punish accounts for wasting time and screwing over potential sales. Reverb doesn't even have a phone number anymore to contact customer service.
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Reverb + Zendesk: How an all-musician proactive support team helps people play on. By taking advantage of Zendesk Guide, Reverb has been able to use self-service to decrease contacts per agent; meanwhile, using Zendesk Chat and the Web Widget have resulted in higher-quality interactions with customers. In the space of seven months, Reverb saw