What is retail customer service training? Retail sales training is designed to convert more shoppers into customers so the store can exceed sales goals. Customer service training is most often used to keep existing customers from leaving and to improve Net Promoter Score or social media reviews. Some think customer service magically happens after a purchase while selling happens before.How do i get started with customer service training? Start with teaching the product. Most organizations have their own product training resources and documentation. It typically comes in the form of blogs, videos, podcasts, in-person trainings, and new hire orientation, which they share with their customer service trainees when they start at the company. 2.What makes a great retail sales training strategy? A great retail sales training strategy gives you a roadmap to the future of who you want to be as other brick and mortar retailers fail. While they’re losing customers due to their own poor customer experience, you’ll be gaining new customers (and their customers) as you upgrade your own.How can streamline customer service training help your team? Streamline your teams customer service training with short, practical, easy to understand video lessons emailed to their inbox. Engage your team and boost their skills with animated, micro-learning video lessons that they’ll enjoy and remember.
For employees, we provide training that empowers them to close the sale and turn a first-time customer into a long-term patron, ultimately positively influencing your bottom line. Retail is certainly complicated, but it doesn’t have to be. When it comes to retail customer service videos, there is simply no better selection available.
Retail sales training contains three different elements: 1. Onboarding or new hire training is first. It is your baseline training about how to open and close a register, how to ring up a sale, how to ship, how to stock shelves, how to pick web orders, how to use mobile POS on tablets, etc.
Clients can choose from retail eLearning courses and retail training seminars in areas such as: Understanding the Value of a Customer. Building a Complete Customer Experience. The G.R.E.A.T. Process of Retail Customer Service and Selling. Handing Difficult Customers. Creating Customer Referrals Through Loyalty Programs.