How to contact a rand mcnally store representative? A Rand McNally Store representative will contact you via phone or email with your shipping options should your order be subject to these additional charges. Please contact us if you'd like a shipping estimate on all oversize or bulk shipments.Is there a refund policy for rand mcnally? Shipping charges are not refundable. Rand McNally products purchased through other retailers or third-party websites are subject to their respective seller’s return policy, and are not eligible for return or refunds through randmcnally.com or store.randmcnally.com. Log in to your account to view your orders.Can a rand mcnally bulk order be shipped to canada? Bulk orders shipping within the US or Canada may be subject to additional shipping and handling fees that will be determined when your order is processed. A Rand McNally Store representative will contact you via phone or email with your shipping options should your order be subject to these additional charges.How to get a rand mcnally tax exempt certificate? You can place your order online, and then send us your tax exempt certificate via email to: [email protected] or fax it to us at: 877-469-1298. Be sure to include your order number with the certificate