How do i contact qnap for technical assistance? If you require technical assistance for your QNAP product, you can create and submit a support ticket on the qnap.com service portal. In order to access qnap.com service portal you will need a QNAP account. You can create your QNAP account from here: https://account.qnap.com/signupWhat is the warranty for qnap products? All QNAP products come with a limited hardware warranty that includes repair service at no additional cost. For out-of-warranty products, QNAP provides paid Return Merchandise Authorization (RMA) service based on the product damage level and under the condition that the product is repairable and that components are available.How do i report a defective product to qnap? If your product is defective, you can submit a support ticket to QNAP. QNAP customer service will verify whether RMA service is required and provide details such as the designated repair center shipping address.How do i create a qnap account and obtain rma? In order to access qnap.com service portal you will need a QNAP account. You can create your QNAP account from here: https://account.qnap.com/signup To obtain your RMA (Return Merchandise Authorization), please submit a support ticket describing the product issues the QNAP Helpdesk.
For any questions about the warranty, contact customer support through the QNAP Helpdesk. Service Hours: 09:30–18:00, Mon - Fri (GMT+8) Email address: TEL: +886-2-2641 2000 2F., No.22, Zhongxing Road, Xizhi District, New Taipei City, 221, Taiwan