Who is press ganey? Today, Press Ganey works with more than 26,000 health care facilities, including over 60 percent of all US hospitals, to help reduce patient suffering and improve the quality, safety, and experience of care. Learn more about Press Ganey. Wake Forest Baptist Health is proud to have earned the, “Press Ganey Seal of Integrity.”How do we use press ganey surveys? Internally, we use the data and comments on Press Ganey surveys to help our Patient Experience Team focus on issues of great importance to our patients and families.How can press ganey help with patient experience? Understand how you compare to other organizations in patient experience. Press Ganey’s vast index of healthcare data provides a deeper understanding of the competitive landscape as well as insights and best practices to optimize performance.How are comments taken from the press ganey patient satisfaction surveys? All comments are taken from the Press Ganey patient satisfaction surveys. When Wake Forest Baptist patients receive these surveys, they can write comments on them. As long as the comments do not include any of the exclusion criteria, they will be posted on the provider's profile within two to three weeks of when they are received.
The lack of randomization in Press Ganey data samples was recently highlighted during a press relase regarding emergency department wait times. Press Ganey reported that its 2009 data showed Utah emergency department patients had an average length of stay of 8 hours and 17 minutes, noting that the wait was the worst in the country and calling
phone or email address will be processed. Can a patient opt back in? • Yes, Press Ganey Customer Service Desk can reverse opt outs. Can we track our email capture rate and bad emails? • Yes, Press Ganey provides a monthly email capture rate to Patient Experience leaders. • In Press Ganey Fusion, Press Ganey uploads bad addresses daily in
You can reach us by phone at 1−630−456−7484, or by email at patientexperience@ dulyhealthandcare.com.