What is the customer service like at petal and pup? Absolutely amazing customer service from Jess at Petal and Pup. Couldn’t fault this brand and the way they dealt with my issue of not receiving tracking details ( due to my own fault of an incorrect email ) they got back to me within 24hours with my tracking details and a very personal email response. Similar opinion?Where do i send my petal mail payment? Mail payments to: Petal. P.O. Box 1150. New York, NY 10008-1150 *Please note that checks sent to any address other than the one listed above will not be processed and may result in a late payment. Mail documents and anything else to: Petal Card Inc. MSC – 166931 P.O Box 105168 Atlanta, GA 30348-5168What is petpetal pups return policy? Petal & Pup allows returns for a full refund if the return is completed within 45 days of the delivery date. To be accepted for return, the items must be unused, unworn, free from any damage or stains and must have the original tags still attached.