What does help desk support mean? Help desk support is a service that takes incoming phone calls or emails about technical problems that a person is encountering with a computer, a software program or a peripheral like a printer or scanner.What is customer service help desk? A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal help desk professionals participate in hardware and software purchases and installation and work with employees to resolve IT problems.What is a help desk? The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email.
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