What does opex stand for in customer service? Operation Excellence (OPEX) Customer Service Training (local classroom) Course Description: This four-hour classroom course also provides an introduction to OPEX and satisfies the year-one training requirement.What is opex training? OPEX is a successful, experiential learning program that follows the Army Learning Model and has been delivered to thousands of NAF and APF IMCOM employees. Each initial OPEX training ensures participants develop a personal Customer Service Action Plan. Furthermore, it enables participants to:What is opex family and mwr? Family and MWR is committed to providing service excellence to our Soldiers and Families that matches the quality of their service and sacrifice. OPEX online can be used as the initial Customer Service training for a new employee or as a FY refresher if it has not been taken at any other time.What is imcom opex training? IMCOM Establishes a Culture of Service Excellence. As IMCOM's enterprise approach to standardized customer service training, OPEX, or Service Culture training as it is commonly referred to, develops participants' knowledge, skills and values from experiences, rather than lectures in a traditional academic setting.
Operational Excellence in a Digital World. By Koen Boomsma August 17, 2020. October 29, 2020. Traditionally in the Service Industry, Operational Excellence (OpEx) focused on the Operations function: Back and Mid Offices fulfilling the client’s request. Main focus was on decreasing handling and throughput time, with techniques like Lean