How do i contact openedge customer service? For OpenEdge Merchants: (800) 774-6462 (Option 3) or email [email protected] . For account numbers starting with: 9305, 4765, 5185, 5353: (800) 941-6557 . For account numbers starting with: 5436, 3930, 3230, 4139: (800) 543-5327 or [email protected] . For account numbers starting with: 8487, 8489, 3934:What is openedge and how does it work? OpenEdge is a pision of Global Payments that specializes in integrated merchant account software. In other words, OpenEdge enables merchants to add third-party and custom software to their existing payment systems. OpenEdge was created following Global Payments’ acquisition of PayPros and XCharge.Is openopenedge a good merchant services provider? OpenEdge appears to be an average merchant services provider according to our rating criteria. The company has seen an increase in complaints under its new name and may be struggling as a result of its acquisition by Global Payments, but its overall complaint total remains low-to-moderate.What is global payments openedge? OpenEdge was created following Global Payments’ acquisition of PayPros and XCharge. OpenEdge should not be confused with an identically named business software solution from Progress Software, as the two brands are unrelated. OpenEdge processes payments for credit and debit cards for most business types.