How do i contact the concierge team? If you need to speak to someone urgently, you can call the Concierge team on 1300 765 988 Monday to Saturday 9am to 6pm AEST. Thank you for your enquiry, an email confirming your enquiry will be sent to your nominated email address.How do i contact the concierge for flooring assistance? If you need help choosing flooring, schedule a time to speak with a concierge agent during business hours. Concierge Hours are Monday - Friday 8 am - 6 pm ET For immediate assistance please chat or call us toll-free at 1-800-441-7429. Have a question about a product?What are the concierges hours of operation? Concierge Hours are Monday - Friday 8 am - 6 pm ET For immediate assistance please chat or call us toll-free at 1-800-441-7429. Have a question about a product?How do i contact the new york new york hotel operator? Please note that our staff responds to email inquiries from 9:00 AM - 5:00 PM Monday - Friday PST (excluding holidays). Allow 3 to 4 business days for a response during normal business hours. If you require immediate assistance, please contact the New York-New York Hotel Operator at 702.740.6969.