Does novica have good customer service? It was actually Novica that reached out to me and let me know they have been following my package and it seem to offer to do whatever they could to make it right. Fortunately, the package cleared customs and arrived on time but that story is illustrative of what amazing customer service Novica offers.How do i pay for my novica order? NOVICA accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. We also accept payment by PayPal; orders placed using these payment methods must be placed online through our secure server.What is novicas cancellation policy? NOVICA reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies: Product pricing error: Because NOVICA offers a large array of items, a product may on occasion be listed with the incorrect price.When was novica founded? In 1999, supported by Michael Burns and other seed investors, they took up an office in Santa Monica, CA and launched the NOVICA.com website. By the end of 1999, they opened their first six regional centers located in Brazil, Peru, Mexico, Indonesia, Thailand and Ghana.