Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete.
Improve customer service and customer experience with Nicereply - online customer satisfaction survey software, including CSAT, NPS & CES 2.0.
Integrate Nicereply with your helpdesk system to enable advanced features, such as triggering automated surveys and syncing data about customers, tickets, and agents. Nicereply works with the most popular systems. See the full list of integrations