2 days ago · T-mobile is a nightmare experience..new customer..phone number assigned to me is not associated with sim card sent to me. Sim card is fine..but cannot call in to or out from my phone. All calls redirected to service dept who hangs up on me.
If you purchased your order in a T-Mobile store, your return can only be processed in a store. Online and phone orders must be returned by contacting customer care. Retail store returns. You have 14 days to return a device purchased at a store. You can go to any T-Mobile store to return a device. A restocking fee may be charged for the return.