How do i contact merchants customer service? Our customer service representatives can be reached at 1-800-462-8182, Monday – Thursday, 8:00 a.m. – 5:00 p.m. EST, and Friday, 8:00 a.m. – 4:00 p.m. EST. Merchants provides a variety of payment plans depending on your needs and policy types, including a one-time payment or a variety of payment options spread throughout the year.Is merchants preferred the same as preferred lease? Introducing Preferred Lease—a new name and a new look, but the same great service. We've moved! Merchants Preferred is now Preferred Lease. Although we have a new name and a new look, you will still receive the same great service.How do i contact preferred bank about my online bill payments? If you have questions regarding your Online Bill Payments, please call Bill Payment Support toll-free at (855) 322-6356 between the hours of 7:00 AM PST and 7:00 PM PST. At Preferred Bank, we strive to provide our customers with the highest quality of customer service. If you had a less than positive experience with us, we want to hear from you.How do i login to the my merchants website? Log in to our “My Merchants” policyholder password protected website using your Merchants User ID and password. If you don’t have a Merchants User ID and password, click on the “Login” area in the upper right corner of the page.
24/7 Technical Support. Our dedicated team goes above and beyond to support merchants, day or night. In addition to our high performance, reliable processing network, we provide access to a 24/7/365 Technical Support team. Through a consultative approach, they determine issues affecting clients and offer rapid, effective resolution.