How do i contact lancer insurance in the event of loss? In the event of a loss, please refer to your policy for contact information and claims reporting procedure. Claims reporting procedure varies between each of the carriers we represent. Email: [email protected] Is lancer insurance company a good company? A privately-held corporation with offices in New York, Florida, Ohio, Texas and Washington, Lancer Insurance Company is consistently rated A- (Excellent) for financial strength and stability by the A.M. Best Company, recognized worldwide as the benchmark for evaluating insurers' financial strength.How do i contact lancer cust service? If you have any questions regarding registration or are experiencing any difficulty with the process, please contact us at 800-782-8902 x3307 or via email at [email protected].