Find here all the different methods for contacting John Hancock. Contact the customer service of John Hancock by your preferred channel: Phone, website, email or social media accounts.
John Hancock customer service or head office postal address: 197 Clarendon Berkeley Street, C5, Boston, Massachusetts 02116, USA.
John Hancock customer service phone number: 800-732-5543.
Customer service operating hours: Monday-Friday: 8am-6pm ET.
Annuities: 800-344-1029 – Monday-Friday: 8am-6pm ET
Fixed Products: 800-624-5155 – Monday – Friday: 8am-5pm ET
Investments: 800-225-5291 – Monday-Thursday: 8am-7pm ET, Friday: 8am-6pm ET
Life Insurance: 800-732-5543 – Monday-Friday: 8am-6pm ET
Long Term Care: 800-377-7311 – Monday-Friday: 8am-6pm ET
Retirement – Participant Service Center, Open Architecture Plans: 800-294-3575 – Monday-Friday: 8am-10pm ET
Retirement – Participant Service Center, Signature Plans: 800-395-1113 – Monday-Friday: 8am-8pm ET
Structured Settlements: 866-275-5477 – Monday-Friday: 8am-5pm ET
John Hancock official Facebook page: Visit.
Customer service on John Hancock Twitter account: click here.
Visit the John Hancock site – knowledge base, FAQ, contact form and self service options: Click here.
– No customer support available by email.