How do i contact the jansport warranty department? Once we have logged in your warranty repair, we will email you a service action number to reference with questions. If you have further questions, please call the Warranty Department, at 1-800-426-9227. Where should I send my JanSport product for repair if I do not live in the United States?What are janjansports hours of operation for customer service? JanSport Customer Service is here to help Monday through Friday 8am - 4:30pm (CT) (USA only).Who is the founder of jansport? Murray McCory is the founder of JanSport. He invented backpacks in America and invented the pop-up dome tent. He is an expert designer and has such great ideas and suggestions. It is so fun to talk to and learn about design and product creation from him. Murray is truly an inspiration and the best mentor ever!Does jansport charge for return shipping? As stated in our warranty policy, the customer pays the shipping charges to send products to the Warranty Department. JanSport will absorb the return shipping charges. If you request that we return your product by UPS Overnight or 2nd Day Air, the additional shipping charges will be billed to you.
Backpacks, Luggage, Apparel. As it’s made packs and outdoor gear since 1967, the JanSport ® brand has always been about the journey and the discovery of fun, freedom and adventure. Always innovating, the JanSport ® brand designs world-class packs for everyone everywhere that are durable and versatile – for life.