Answer (1 of 50): I’d like to shed light on what great customer service means with an experience. This is my 92-year-old grandmother on her first ever flight three years ago. Beside her with eyes shut is me. But this is not about how cool my granny is, or how much I suck at taking a selfie. It
Not only does this improve customer service for healthcare, but it also increases the quality of care that you provide your patients. 4. Allow Patients to Give Feedback. You can’t please 100% of the people 100% of the time. However, don’t let this deter you from developing good customer service skills in the medical field.
The interviewer wants to know what you consider to be quality customer service, how you define good customer service, and how you would be willing to provide it to customers. If you have worked in a service industry, it’s best to recount an occasion when you personally were able to provide service above and beyond what the customer expected.
So first define good customer service from your customer's perspective. Use customer service tips to develop new and different service strategies. Conduct a customer satisfaction survey: there are lots of free online survey tools that you can adapt and use to ask your customers what they want and need from you.