How to contact hoopla? You can access Hoopla through the browser on your computer or laptop or on your device (such as a smartphone or tablet). If you don’t know your PIN, please contact the Reference desk via email or by phone at 617-623-5000 x2955 to request a new PIN.Why is hoopla not working? Clear your local DNS cache to make sure you have the recent version from your ISP for hoopla.net. For Windows machine, you can do this by going to Start → Command Prompt → Type ipconfig /flushdns and then hit Enter. If you suspect your ISP is blocking hoopla.net. you may try an alternate DNS service, such as OpenDNS or Google DNS.What is hoopla and how does it work? Answer: hoopla is a digital media service which enables patrons to borrow a selection of movies, television shows, educational/instructional videos, documentaries, music, and audiobooks via a browser, smartphone or tablet (iOS 6 and via select Android devices).