Quick Asked: Help Desk Technician Job Description?

Are you searching for Help Desk Technician Job Description? By using our below available official links ( which are always up to date), you can find contact information without any difficulty. It may list Phone number, Mobile phone, Email Address & Customer service information.
Last update: 13 Apr, 2024 94 Views

What are the duties of a help desk? Often, help desk managers are responsible for supporting windows-based software systems with a networking component. In these cases, employers may prefer help desk managers who are Microsoft-certified and have other certifications specifically in the type of hardware or software they will support.

How to become a help desk engineer? Become a Help Desk Engineer

  • Teach people to use computer systems.
  • Write user training manuals.
  • Answer trouble calls from users.
  • Troubleshoot problems with hardware and software.
  • Walk customers through problem-solving steps.
  • Setup and repair computer equipment.


What does a help desk technician do? Help desk technicians provide instructions and troubleshooting assistance for those using computer systems or software. Technicians may work directly for software or hardware companies or on a contractual basis for a variety of organizations.

What certifications are required for help desk? 5 IT Desktop Support Certifications Your Support Team Should Have

  1. CompTIA A+
  2. AppleCare Mac Technician (ACMT)
  3. HDI Customer Service Representative (HDI-CSR)
  4. ITIL Foundation
  5. Microsoft Certified Solutions Associate on Windows 10 (MCSA: Windows 10)


Listing Results Help Desk Technician Job Description? Question Answers

Help Desk Technician InfoTech Research Group

Help Desk Technician. The Help Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require

Did the information help you? If so, please share!
If you think the information on this page has been helpful to you, would you be willing to share it? Your sharing is the driving force for our continuous work.
  1. Home ›
  2. H ›
  3. Help Desk Technician Job Description?