Quick Asked: Help Desk Job Description?

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Last update: 02 May, 2024 275 Views

What are the duties of a help desk? Often, help desk managers are responsible for supporting windows-based software systems with a networking component. In these cases, employers may prefer help desk managers who are Microsoft-certified and have other certifications specifically in the type of hardware or software they will support.

What is the difference between a help desk and service desk? Service Desk was defined as a management component (strategic component) in the overall ITSM process, whereas Help Desk was described as a component of Service Desk that primarily focuses on end-user services. Hence, the difference between helpdesk and service desk is now pretty much clear.

What does a help desk person do? A typical help desk can effectively perform several functions. It provides a single (or multiple) point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems. A help desk generally manages its requests through the use of software such as issue tracking systems.

What does help desk do for me? Help Desk Technician Responsibilities:

  • Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training computer users.
  • Training other staff on troubleshooting and diagnosing problems.
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Listing Results Help Desk Job Description? Question Answers

Help Desk Clerk job description Indeed

Help Desk Clerks are responsible for determining computer issues and helping with the installation, setup and utilisation of new software and hardware. They may work on site or in a remote area. They may also perform their duties by communicating with employees or customers over the phone, via email or using a chat box over the computer.

Help Desk Support Specialist Job in Chandler, AZ at TEKsystems

Help Desk Support Specialist Job Description Top Skills' Details 1. Phone support experience (Call center or help desk or others) 2. Tech support capabilities 3. Experience working with a ticketing tool for documentation would be ideal Secondary Skills - Nice to Haves technical support customer service phone support ticketing system Job Description

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