How do i contact helix customer care? Email: [email protected] Web: Fill out our Online Web Form Our phones are available Monday through Friday from 7:00 AM to 4:00 PM PST. Customer Care will respond to online/email inquiries within 1 to 2 business days.What can helhelix do for you? Helix provides the infrastructure and services to help you carry out population-scale genomic screening and research initiatives, including one of the world's largest CLIA / CAP next-generation sequencing labs. Together, we can drive earlier identification of at-risk inpiduals and accelerate innovative research efforts.How do i buy a helix plan? Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. Find your plan. How do I plan my move?What is the helix laboratory? The Helix Laboratory is a high-complexity, CLIA-certified, CAP-accredited facility. Helix’s extraction platform uses reprogrammable Hamilton STAR liquid handling robotics and has full redundancy. Helix is also exploring extraction-free workflows which will enable higher throughput.