How do i contact hawksoft product support? Click on the Live Chat icon in the bottom right to start chatting with one of our product support representatives. For technical issues that require a remote support session, HawkSoft will ask to transition to phone support before starting the support session.Why choose hawksoft? Since 1995, HawkSoft is a leader in management systems for agencies that want effective workflows and a delightful experience for staff and policyholders. We take pride in being independently owned and answerable to agencies that rely on our system to power their insurance business.What is included in the hawksoft package? In response to your comment on fees, HawkSoft includes all the core management features you need to run your agency (including reports and dashboards, batch email marketing, accounting workflows, our mobile-friendly Agent Portal, and more) at one price, rather than using pricing tiers.Why does hawksoft ask for phone support before starting a session? For technical issues that require a remote support session, HawkSoft will ask to transition to phone support before starting the support session. This allows us to provide the best assistance possible and resolve issues in a timely fashion.