Why glia digital customer service? Unlike fragmented point solutions, Glia's platform was architected from the ground-up to seamlessly unify all digital channels in an easy-to-use Digital Customer Service solution that meets the security and scalability needs of the most discriminating financial institutions.What can glia do for you? Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently. Glia provides award-winning digital-first customer service technology that is reinventing how financial enterprises support their customers in a digital world. Customer Service?Why digital customer service? Why Digital Customer Service? Serve Customers When, Where and How They Need it. People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more. Reclaim 60% of would-be drop-offs and deflections.
Digital Customer Service Sets Insurers Apart. Property and Casualty (P&C) insurers have faced significant pressure to overcome large increases in claims for business interruption, workers' compensation, and events cancellation insurance in the last few years. The industry has responded soundly with innovative new products including use-based
Digital Customer Service is the ultimate in customer-centricity. Your customers, agents, and bots (if they could!) will love you when you offer DCS. Visit Glia.com
4888 Digital Customer Service, or DCS, is a solution that enriches customer touchpoints on web, mobile, and phone engagements. These include everything from communication choices (messaging, audio/video chat, etc.) to onscreen collaboration (live observation and CoBrowsing )- creating rich, personalized experiences.