Why choose glia for customer service? Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently. Glia provides award-winning digital-first customer service technology that is reinventing how financial enterprises support their customers in a digital world.What is glia digital? Glia provides award-winning digital-first customer service technology that is reinventing how financial enterprises support their customers in a digital world. Who Uses Glia DigitalWhats new with ringcentral office and glip? With the latest update to the Glip platform, RingCentral Office customers can initiate a voice or video conference with the team as easily as they can send a chat message. Glip already offered video chat and screen sharing, which we now support under the banner of RingCentral Meetings.What is contact center as a service ccaas? Contact center as a service (CCaaS) is a SaaS-based application that enables customer service organizations to manage multichannel customer interactions holistically (using self- and assisted-service) from both customer experience and an employee experience perspective.
Manage Phone Numbers. Purchase and manage numbers directly within the Glia platform. Tie context directly to the number so your agents know the exact reason your customer is calling as soon as they answer. Glia provides a robust visual IVR builder that can enable your company to quickly create and publish IVR flows that transfer to agents on
Glia announced that it has been named in Gartner's recent report, The 2020 Gartner Market Guide for Digital Customer Service and Support Technologies1 as a Representative Vendor for providing Digital Customer Service and Support Technologies solutions. or phone calls with communication choices (from messaging to video chat), on-screen
Glia (formerly Salemove) The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia.
Today we have the honor of recognizing Glia’s partnership with Infosys, a global leader of next-generation digital solutions, advisory, and consulting services, to extend Digital Customer Service to Infosys’ business clients across the globe. Together, we are poised to optimize call center operations and improve the customer experience for businesses seeking to realize the benefits of a
From the start, Glia’s focus has been entirely on digital customer engagement. The company offers a contact center platform for enabling web chat, SMS, IP and PSTN voice, video, live browsing observation, and co-browsing so that organizations can easily provide customer service assistance from digital properties, such as their websites and mobile apps.
Phone Glia. We're Hiring! Request a Demo. Over 60% of your phone calls are from “On-Screen” customers. Are you on the same page? Companies that pair phone calls with Live Observation and CoBrowsing reduce call times by more than 20% and increase call ...
Many of our customers are happy to find that they can configure Glia to provide business continuity for displaced service workers and virtual contact center staff.” In September 2019, Glia