How do you measure customer satisfaction in the mobile phone industry? For the wireless phone service industry, customer satisfaction is also measured at the brand level, based on randomly sampled interviews with customers of major mobile network operators, full-service mobile virtual network operators (MVNOs), and value MVNOs.How are service satisfaction rates calculated? We determine the percent “satisfied” by piding the number of responders who rate overall service as E/VG/G by the total number of responders providing a rating. For each fiscal year included in the dataset, we provide the satisfaction rates for the inpidual types of service, rounded to the nearest whole number.What happened to the get satisfaction community? (Our “Get Satisfaction” community has been temporarily removed for some minor modifications that will make it more user-friendly. We look forward to making it available to you again in the New Year.)What is a good rating for satisfaction? Satisfaction is defined as ratings of excellent, very good, or good (E/VG/G) on a 6-point scale: excellent, very good, good, fair, poor, or very poor. The satisfaction rate is rounded to the nearest whole number.
I am sorry. /Sina. Hey, deaf person, please keep trying to call us on the phone. Maybe you'll get lucky! Lufthansa sent some pathetic boilerplate to Brianna Wu, who was not the customer, just a