Who is frankfranklin american mortgage company? Franklin American Mortgage Company is a pision of Citizens Bank, N.A., a national banking association, headquartered in Providence, RI.How do i talk to a franklin american mortgage representative? Talk to a Franklin American Mortgage Representative 800-295-1020 Questions regarding Payment or Account Information 800-234-6002Can franklin american mortgage change my loan term or payment? If your home loan is through Franklin American Mortgage, you can rest assured that there are no changes to your loan term or payment amount. We understand how much having a place to call home means to you – that’s why we give each and every loan the attention it deserves.How do i contact franklin american customer service? If you have any questions in the meantime, please contact our servicing department at 877-883-1073 or visit www.famchomeloan.com or www.franklinamerican.com. Does my due date or grace period change due to this acquisition?