How do i contact firefly for support with a reservation? If you require support for a past or pending reservation, please contact the customer service department of the website you confirmed your booking on. If you have an enquiry or an enquiry about a reservation made direct on a Firefly website, please complete and submit the form below.How do i use the firefly 2 app? Customize your Firefly 2+ experience with the Firefly App. Control your temperature, set your touch sensor activation, view battery level and more. The Firefly App is available on Chrome on desktop and laptop devices, and on the Google Play store for Android mobile phones.How do i purchase a firefly passport? Just visit https://travelpass.fireflyz.com.my and follow the easy step-by-step process for registration and purchase of the Firefly Passport. We would then send you an email acknowledgement of payment received through the specified email given during your registration for the account. How do I register/purchase my Firefly Passport?Can i get a refund if my firefly flight is cancelled? There will be no refund in cases of flight cancellations of Firefly flight tickets purchased through your Firefly Passport account. What if Firefly cancel’s my flight, will I get a refund?