How is fanatecs customer support in other countries? It seems that Fanatec's customer support varies quite a lot from country to country. All support cases are handled by the same department here in Germany. We have service staff based in each region, and the turnaround time for testing and repairs can vary.What is fanfanatecs phone support like? Fanatec phone support is available only to pensioners who are accompanied by their grandparents. Not quite that bad, but basically they have a 2 hour phone support window German Local Time. I'm surprised to hear about this radio silence on an order though.Why cant i receive emails from fanatec? One of our fellow members has found that apparently some internet providers (AT&T, Yahoo) block emails from the fanatec and 911wheel domains. If you send a support request to Fanatec, you should receive an automated answer within a day. If you don't receive such a confirmation then possibly the email was blocked.Do i have to send a video to fanatec? My experience (which was considerable and regular when all my equipment was from Fanatec) is that they will insist on you sending them a video before they will take any action. You may need to remove the pedals and film yourself depressing the clutch with your monitor screen in view showing a pedal or controller app not responding.
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Fanatec phone support is available only to pensioners who are accompanied by their grandparents. Not quite that bad, but basically they have a 2 hour phone support window German Local Time. I'm surprised to hear about this radio silence on an order though. Order Fulfillment is the one thing I found they do well. Email support is painful at best.
I buy all my Fanatec gear straight from Fanatec in the USA( website) The only problem for us in the States is the time difference that support sometimes feels like having a conversation with someone on planet Mars (slow af). We need local customer service in ...
Fanatec Support Phone Number? Close. 2. Posted by 8 months ago. Archived. Fanatec Support Phone Number? Is there a phone number to get tech support in the USA? Getting 1 email a week from email support is incredibly frustrating. Customer support email was painfully slow and useless. Also, if you contact support under warranty, do not give